Montego Bay Airport Terminal

Pre-Security Area (Ticketing Concourse & Ground Transportation Hall)

• Customer Service Information Counters: located in the Ticketing Concourse, Departure Lounge, Ground Transportation Hall, and Arrivals Public Area (phone: 876-952-3124 / 2712).
• Global Exchange currency exchange: located in the Immigration Hall, Ground Transportation Hall, Ticketing Hall, and Departures area; accepts 11 currencies including USD, CAD, GBP, and EUR.
• Meteorological Office & Jamaica Civil Aviation Authority: Mezzanine Floor, Ticketing Concourse.
• Secure Wrap luggage wrapping service.
• Baggage carts, free of charge, in the Baggage Claim Hall.

Post-Security Area (Western, Central & Eastern Concourses)

• Duty-free shopping: Dufry (Departures and Arrivals), Bijoux, House of Diamonds, Luxe Lens, and The Xtra-Ordinary Store.
• Jamaican specialty retail: Tuff Gong Traders, Reggae Mart, Heritage, Island Chic, Spirit of Jamaica, and The Artisan District.
• A central food court rotunda (Central Concourse) with Domino's Pizza, Island Deli, Quiznos, and Wendy's.
• Guitar Bar (Central Concourse) and The Bar (Western Concourse) for drinks.
• Club Mobay VIP Lounge: 7 uniquely themed departure lounges and 2 arrival lounges, each showcasing a different aspect of Jamaican culture and history, with personalized meet & greet, fast-track privileges, and inclusive amenities (book via clubmobay.com).

Immigration & Customs

Jamaica is an independent country, not a U.S. territory, so immigration and customs rules apply to every arriving passenger, regardless of nationality or origin:

• All passengers must complete the Immigration/Customs form before arrival, available at gov.jm, and present a valid passport; non-residents must also show a return ticket.
• Customer Service Agents are available in the Immigration Hall to assist travelers on arrival.
• Customs lines are separated into: Nothing to Declare, Passengers with Items to Declare, and Special Passengers (wheelchair passengers and unaccompanied minors).
• Items for declaration must be accompanied by an invoice and listed on the Customs Declaration Form; one form may cover a family with children under 18, but passengers 18 and older must complete their own form.
• Duties may be paid with cash, Visa or Mastercard credit cards, certified cheques, or Multi-Link debit/credit cards.
• The Ministry of Agriculture desk is located in the Customs Hall.

Access & Connectivity

• The Western, Central, and Eastern Concourses are all within the same single-story terminal building; no shuttle is required to move between them.
• Health Office: located in the Immigration Hall (876-952-2013).
• Police Station: located in the Arrivals Public Area (876-952-2241).
• Lost & Found: located at the Security Centre in the Arrivals Public Area (876-684-1739).
• Accessible washrooms are available throughout, and wheelchair assistance can be requested at the airline counters.
• Parking: J$250 per hour (or part thereof); J$1,000 for up to 24 hours; an additional J$1,000 per extra 24-hour period. Short-term Arrivals parking is limited to 3 hours with no overnight parking; long-term and overnight parking is available in the Departures Car Park.

Ground Transportation from Montego Bay Airport

• Car rentals, hotel shuttles, JUTA (Jamaica Union of Travellers Association) taxis, and intra-island airlines are all located in the Ground Transportation Arrivals Hall, outside the Customs area.
• Private transfers and pre-booked Montego Bay Airport Transportation.
• Note: Uber and other ride-hailing apps do not currently operate in Jamaica; JUTA taxis and pre-booked private transfers are the recommended alternatives.
• Car rental agencies: see Montego Bay Airport Car Rental for options and rates.
• Hotel hospitality desks in the Ground Transportation Hall assist guests of select resorts (including Couples, Half Moon, Sandals, and Hyatt properties) with transfers and check-in.